Privacy Policy

This Privacy Policy covers how daimi or daimi-affiliated company (collectively, “daimi”) handles personal data whether you interact with us on our websites, daimi may also link to third parties on our daimi’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.

This Privacy Policy describes how we use your personal information and respect your privacy rights.

In particular, this Privacy Policy explains how our products, and technologies use your personal information.

This Privacy Policy informs you of our privacy practices and of the choices you can make and rights you can exercise in relation to your personal data, including information that may be collected from your online activity, use of devices, and interactions you have with daimi offline, such as when you engage with our customer support representatives.

This Privacy Policy does not apply to any personal data we process on behalf of our business customers when we provide . The contracts we have with our business customers control how we process your personal data in this context. If you are a customer, employee, or contractor of one of daimi’s business customers and have questions about your personal data, we recommend that you contact daimi’s business customer in the first instance and, if needed, will provide assistance to them in responding to your questions.

daimi collects information as part of its business operations, to provide services, to respond to requests and offer customer support, to fulfill legal and contractual obligations, and to build its innovative products. You provide some of this data directly, such as when you order a daimi product, contact customer support, or register for a daimi event or publication. We also collect information through your interaction with daimi® and our website, for example, using embedded product technologies and cookies. We also obtain data from third parties.

Personal data is any information that personally identifies you or from which you could be identified either directly or indirectly. We may collect your personal data through your use of daimi or during interactions with daimi representatives.

The categories of personal data we collect from you depend on the nature of your interaction with us or on the daimi products you use, but may include the following:

Contact Data: We may collect personal and/or business contact information including your first name, last name, mailing address, telephone number, fax number, email address and other similar data and identifiers.
Payment Data: We collect information necessary for processing payments and preventing fraud, including credit/debit card numbers, security code numbers and other related billing information.
Account Data: We collect information such as how you purchased or signed up for daimi products, your transaction, billing and support history, the daimi products you use and anything else relating to the account you create.
Location Data – We collect geolocation data when you enable location-based services or when you choose to provide location-related information during product registration or when interacting with our website.
Security Credentials Data: We collect user IDs, passwords, password hints, and similar security information required for authentication and access to daimi accounts.

Device Data: We collect information about your computer, printer and/or device such as operating system, firmware, amount of memory, region, language, time zone, model number, first start date, age of device, device manufacture date, browser version, device manufacturer, connection port, warranty status, unique device identifiers, advertising identifiers and additional technical information that varies by product.

Application Data: We collect information related to daimi applications such as location, language, software versions, data sharing choices and update details. In cases where we incorporate technologies from third parties, data may be shared between the third party and daimi and appropriate notice will provided at the application level.

Website Browsing Data: We collect information about your visits to and your activity on our daimi websites, applications or websites “powered by” another company on our behalf including the content (and any ads) that you view and interact with, the address of the website from which you arrived and other clickstream behavior (such as the pages you view, the links you click or which items you've added to your shopping basket). Some of this information is collected using cookies, web beacons embedded web links and similar technologies.

If you live in the USA, APEC Cross Border Privacy Rules, Binding Corporate Rules, and Privacy Shield programs, daimi entities are contractually bound to comply with our privacy requirements. Furthermore, our privacy guidelines are communicated to our daimi employees on an annual basis as part of our mandatory trainings.

Where the international privacy programs identified above do not apply, when you agree to accept daimi’s Privacy Policy when registering a product or for service, creating an account, or otherwise providing us with your personal data, you consent to the transfer of your personal data throughout the global daimi network of entities.

We may also share your personal data with: (i) credit reference and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts with us); or (iii) insurance providers if you have purchased an insurance policy through us (e.g. Care Packs). If you choose to provide personal data to the other companies, that personal data will be handled according to the privacy policy of those companies, which may differ from daimi's policies and practices.

Circumstances may arise where, whether for strategic or other business reasons, daimi decides to sell, buy, merge or otherwise reorganize businesses. In such transactions, we may disclose or transfer your personal data to prospective or actual purchasers or receive personal data from sellers. Our practice is to seek appropriate protection for your personal data in these types of transactions.

We may also share your personal data when we believe, in good faith, that we have an obligation to: (i) respond to duly authorized information requests of law enforcement agencies, regulators, courts and other public authorities, including to meet national security or other law enforcement requirements; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other criminal or malicious activity; (iv) enforce/protect the rights and properties of daimi or its subsidiaries; or (v) protect the rights or personal safety of daimi, our employees, and third parties on or using daimi property when allowed and in line with the requirements of applicable law.

We do not, and will not, sell personal data to third parties. We do permit third parties to collect the personal data described above through our services and share personal data with third parties for business purposes as described in this Privacy Policy, including but not limited to providing advertising on our services and elsewhere based on users’ online activities over time and across different sites, services, and devices (so-called “interest-based advertising”). The information practices of these third parties are not covered by this Privacy Policy.

We obtain information through partners, vendors, suppliers, and other third parties. The parties from whom we obtain information are typically corporate enterprises (although some may also be educational or public enterprises) and they may be located in any of the locations in which we do business. These enterprises largely fall into the following categories: Advertising and marketing companies, data set and information vendors, public database providers, social media platforms, partners, providers of products or services, hosts or vendors at events or trade shows, research partners, enterprises that deploy the daimi® or third-party offerings that include daimi®. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your personal information to us. We might also obtain information through a partner, or co-create datasets with a partner, as part of our business operations. This kind of data is used for work like improving algorithms and data models, product testing and improvement, enhancing existing products and developing new capabilities and features. In some cases, we combine personal information about individuals that we receive from multiple sources, including directly collected from you or through your use of the daimi®.

We collect information about how you interact with our website and some daimi® through the use of cookies, pixel tags, and similar technologies. Please view our daimi Cookies for more information on our use of cookies and similar technologies, how you can manage cookies, and how we respond to Do Not Track signals.

We use information that we collect for lawful purposes associated with the growth, maintenance, and management of our business while also respecting your privacy. These uses include our internal operations and administration, communicating with you and fulfilling your requests for the daimi®, for advertising and marketing, to monitor and maintain functionality and security of daimi® and to improve, develop, enhance, and otherwise provide the daimi®. Expand the sections below to learn more.

If you are in the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, where we have a legal obligation to do so or where the processing is in our legitimate interests (such as processing for administrative purposes, direct marketing, product development or improvement, preventing fraud or criminal acts and in support of information security) and not overridden by your data protection interests or fundamental rights and freedoms.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the time of collection. We will also tell you whether the requirement for that information is mandatory and explain any consequences to you if you do not provide the information.

Similarly, if we collect and use your personal information based on our legitimate interests (or those of any third party), we will take reasonable steps to provide clear notice and describe our legitimate interests.

daimi Corporation is the Data Controller of all personal information collected in the EEA, except where a supplemental Privacy Policy says otherwise. The contact details for daimi please email us at this address law@daimi.com.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information for any specific processing activity, please email us at this address law@daimi.com.

We work through our affiliates to provide some of the daimi services. We also work with authorized suppliers and business partners. When we share your personal information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy, as well as appropriate confidentiality and security measures. For example, we rely on affiliates and partners, such as our resellers, to complete a purchase transaction or provide daimi services, such as support, that you have requested.

We also share information with third parties for advertising and marketing; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of daimi; and to protect our legal rights.

We work through our affiliates to provide some of the daimi services. We also work with authorized suppliers and business partners. When we share your personal information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy, as well as appropriate confidentiality and security measures. For example, we rely on affiliates and partners, such as our resellers, to complete a purchase transaction or provide daimi services, such as support, that you have requested.

We also share information with third parties for advertising and marketing; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of daimi; and to protect our legal rights.

We may disclose personal information to collaboration partners to conduct research to improve our technology, or the use of our technology, in various fields of study and to identify new uses or design new products.

daimi may disclose your personal information to any other person or entity where you consent to the disclosure.

daimi respects your rights in how your personal information is used and shared. You may request access or corrections to your personal data and make choices about the kinds of marketing materials you receive (or choose not to receive marketing from daimi at all). If you are in Europe, you may have additional rights under the GDPR. Additional choices and rights may be available to you depending on which daimi® services you use. Expand the sections below to learn more.

If you would like to correct or update your personal information, or to request access to or deletion of your personal information, you may contact us email us at this address law@daimi.com. If you request a change to or deletion of your personal information, please note that we may still need to retain certain information for recordkeeping purposes, and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). Some of your information may also remain within our systems and other records where necessary for compliance with applicable law.

At your request and where the law requires us to do so, we will confirm what personal information we hold about you. You may also have a legal right to obtain a copy of your personal information. You can email us at this address law@daimi.com. We may charge a processing fee for this service where permitted by law and we will require evidence of your identity before fulfilling your request.

If you are in the EEA, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You can exercise these rights by emailing us at this address law@daimi.com.

Similarly, if we have collected your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect (1) the lawfulness of any processing we conducted prior to your withdrawal, or (2) processing your personal information under other legal bases.

If you believe we are using your personal information in a way that is inconsistent with this Privacy Policy or for more information about your rights, contact your local data protection authority (contact details for data protection authorities in the European Economic Area are available here.)

The daimi® services are designed to provide reasonable and appropriate administrative, technical, and organizational security measures to protect your personal information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use, or disclosure. We require our suppliers and vendors to apply similar protections when they access or use personal information that we share with them. Users of daimi® must also do their part in protecting the data, systems, networks, and service they are utilizing. No technology, data transmission, or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to any daimi account has been compromised), please email us at this address law@daimi.com.

We comply with the Children’s Online Privacy Protection Act in the United States, and similar laws around the world, where applicable to daimi services. We do not knowingly collect personal information from minors without proper consent from a parent or legal guardian. If you believe that we may have collected personal information from a minor without the requisite consent, please email us at this address law@daimi.com. For these purposes, we define a "minor" to mean an individual who is under the age of majority in the territory in which they are resident.

Minors, or their legal guardians, may change or revoke the consent choices previously made or request access to or removal of any personal information that they have provided or posted to daimi sites by contacting us using the information in the please email us at this address law@daimi.com. Within thirty days of such a request (unless another period is provided by law) daimi will anonymize, or remove from public view such content unless legally required to retain such content or information.

We retain personal information for the period necessary to: Provide requested daimi® services, as needed to comply with legal obligations (e.g., maintaining opt-out lists to fulfill advertising and marketing choices or to comply mandatory record retention or legal hold requirements), as agreed in an individual consent, to resolve disputes, and to otherwise fulfill the purposes, rights, and obligations outlined in this Privacy Policy. Retention periods can vary significantly based on the type of information and how it is used, and our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our daimi intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When personal information is removed from our systems, it will be deleted or destroyed using appropriate security protocols so that it cannot be reconstructed or read.

This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on *daimi*’s behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. This includes: (a) any third party operating any site or service to which the *daimi*® link – the inclusion of a link on the *daimi*® does not imply endorsement of the linked site or service by us or by our affiliates; or (b) any app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer (such as Facebook, Apple, Google, Microsoft, LinkedIn, etc.) - including any personal information you disclose to other organizations through or in connection with the *daimi*® or our corporate Social Media Pages.

We may change this Privacy Policy from time to time so it accurately reflects our practices, the *daimi*® and legal requirements. The “Last Revised” section at the top of this Notice states when this Privacy Policy was last amended, and we update this date each time a revision is posted. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the *daimi*®. You should check back regularly to stay informed of our privacy practices.

If any change to our Privacy Policy materially affects the use of your personal information, we use reasonable efforts to notify you in advance, such as by sending an email or posting a prominent notice of the changes on our website, and give you a reasonable period of time to object to any changes. In some cases, objecting to changes may affect the availability or functionality of the *daimi*® available to you. We will treat your continued use of the *daimi*® after the effective date of any updated Privacy Policy as your acceptance of the changes we have made. However, we will seek your affirmative consent to any material changes in our use of your personal information as described in an updated Privacy Policy if and where this is required by applicable data protection laws.

We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and share personal information.